Shopify Merchant Operations.
Scope
Project
Role
Year
Merchants exist in complex worlds and experience planned / unplanned challenges & disruptions.
They interact with both physical and digital workflows. Working within the Core Orders space, I created a Designers notebook when I joined, to better understand the environment our merchants operated in.
I wanted to dig deep to understand how we might be able to build tools to help manage merchant complexity. How might we better decisions to harmonize their workflows?
Case Study available in person only.